FREQUENTLY ASKED QUESTIONS
A few things you may want to know.
Find quick answers about getting started, event setup, and billing.
Getting started
How does the free trial work?
An eligible customer can use one 30-day trial with one event, up to 100 guests for that event, and three users in total. Email verification and eligibility checks happen before activation. You do not need a payment card to start an eligible trial.
Can I take another trial after upgrading or cancelling?
No. Each customer has one trial chance. Once a trial is activated, later upgrading, cancelling, or receiving a refund does not restore trial eligibility. You can choose a paid plan instead.
Can I start on a paid plan instead?
Yes, once sign-ups open. You will be able to select Single Event or a monthly plan, verify your account, and continue through secure Stripe Checkout.
At the event
How do guests receive their RSVP links?
Hostezly creates individual links that your team can copy or export and share through its chosen communication channel. Staff can also record a guest’s response directly.
What is the difference between the two QR codes?
A personal admission QR pass identifies a guest for staff check-in. An optional event-site QR code opens a guest lookup so an invited guest can retrieve their pass. The lookup closes after the event end time.
Can we accept walk-ins?
Yes, if you enable walk-in registration for the event. Guests may submit details for review; staff can check potential matches and approve appropriate requests before check-in.
What can we see after the event?
Attendance reporting includes arrivals, no-shows, walk-ins, response status, and timing. The guest list and invitation links can also be exported from the workspace.
Plans & billing
Is Single Event a subscription?
No. Single Event costs USD 29 as a one-time purchase for one event. Casual, Business, and Agency are monthly subscriptions.
How are paid plans activated?
When sign-ups open, the customer application will offer Stripe Checkout after account verification. Hostezly activates a paid workspace only after it receives and verifies the successful payment event.
What is the refund condition?
A full refund is available when cancellation is requested within 48 hours of the initial account signup and the organisation has recorded no guest check-in. The full Terms & billing conditions apply.
Still have a question?
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COMING SOON
Make the next arrival
feel effortless.
Organise your guest list, collect responses, and welcome guests with a clear check-in flow.
At launch, eligible customers can use one 30-day trial. No payment card is required for a trial.